Team Lead, Field Service

Vaisala is a global technology leader and expert in weather, environmental, and industrial measurements and our solutions enable customers to find answers, remove doubt, and make smarter decisions.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet.  Curiosity, the desire to meet challenges and an extraordinary ability to innovate are Vaisala's core, both past and present. In line with our mission “Observations for a better world,” we continue our work to help find answers and take action for a sustainable future.  

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products. 

Continuous Monitoring System Field Team Lead

Location: Remote

Expected travel up to 50%

Overview:

In the Industrial Measurements business unit our global team develops measurement instruments and sells to thousands of Vaisala’s customers in life science, power transmission and many other industrial application markets ranging from automotive to the food industries.

We are looking for:

The Field Team Lead is responsible for the success of their team by building a strong team environment and managing customers expectations. In this role you will lead a team of talented engineers on all service-related matters within Continuous Monitoring System which includes recruitment, development, and supervision of calibration/installation engineers to achieve superior results in customer satisfaction. Our knowledgeable service team serves customers by installing, calibrating, trouble shooting, and training on Vaisala’s CMS products and software.

Your key responsibilities include:

• Lead a team of talented engineers
• Conduct team/1:1 meetings
• Suggest best practices and drive continuous improvement
• Provide troubleshooting and repair support for customers and field team personnel
• Be an example on Vaisala’s core values
• Develop a positive working relationships with customers and service team
• Perform system installation, expansion, and upgrades
• Remote hardware addictions, software upgrades, and system configuration
• Perform Validation – IQ/OQ (as needed)
• Advanced troubleshooting and diagnostics
• SOP development
• Provide product feedback Product Management group
• Review calibration Certificates
• Review SQLite file
• Support Project Managers with service quotes and proposals and ensure projects are completed on time and within budget
• Train new service personal
• Passport required, May require international travel

Education & Work Experience:

• Bachelor's degree and/or related experience
• Minimum of 2 years of work Experience (Pharma/Med-Device)
• Minimum of 1 year of Project Management experience

Other Desired Experience:

• Experience with remote resource management a plus
• Accredited calibration laboratory work experience a plus
• Experience in an ISO 17025 Quality Systems or GMP regulated environments
• Experience working with FDA regulated life science customers a plus.
• Knowledge of Quality Management Systems a plus
• OSHA10 hour construction certification will be required upon hire
• Solid customer service background with a passion for excellence in satisfaction.
• Cross cultural and management experience in diverse multiple locations preferred
• Analytical and positive approach to problem solving
• Strong communication and interpersonal skills
• Fluency with spoken and written English
• Must have valid US passport and the ability to travel internationally.

Please send your application including CV and salary request soon. We will close the application process when we have a suitable number of qualified candidates. 

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

EEO Is the Law Poster

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).

Recruiter: Erin Hanson 
Job Family: Service 

Job Grade: 7