Customer Support Analyst

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Why Join Us?

The Customer Support Analyst will play a key role in supporting our commercial activities in Brazil, ensuring that our customers receive accurate quotes, timely order processing, and an excellent service experience. Based in São Paulo – SP (or nearby region) and working in a hybrid model, this role is ideal for a professional with experience in sales support and customer-facing roles who wants to grow in a dynamic, international environment.

What’s your role?

• Sales Support & Quoting: Prepare and enter quotes into our internal systems with high accuracy, and send them to customers in a timely manner, ensuring clarity on scope, prices, and conditions.
• Order Management Support: Process local orders from receipt to invoicing, ensuring all internal requirements are met and information is correctly registered in our systems.
• Customer Service: Act as a primary point of contact for customers regarding quotes, orders, and delivery status, ensuring their needs are understood and addressed.
• Coordination & Follow-up: Collaborate with logistics, finance, and sales teams to monitor order fulfillment, delivery dates, and any issues that may affect customer satisfaction.
• Process & Data Quality: Help maintain data quality in our systems, follow established procedures, and contribute with feedback to improve internal processes related to sales and order management.

What will you bring?

• Bachelor’s degree in International Trade, Business Administration, or a related field.
• Minimum of 3 years of experience in customer support, sales support, or similar roles.
• Experience in creating quotes, handling orders, and supporting sales or commercial teams.
• ERP + CRM experience.
• Strong communication and interpersonal skills, with a clear customer-focused mindset.
• Fluent English (written and spoken) is mandatory; Spanish skills are a strong plus.
• Experience using CRM (preferably Salesforce) and ERP systems (preferably SAP S4).
• Residency in São Paulo – SP or surrounding areas, with availability for a hybrid work model (The office is in Vila Olimpia, São Paulo).

What we offer

• Competitive salary aligned with your experience and the market.
• Comprehensive benefits package, including:
• Hybrid work model, combining office and home office.
• Flexible meal vouchers (Flash), compatible with regional standards.
• Full health and dental coverage (no coparticipation).
• Life insurance.
• An international, collaborative, and positive work environment, with opportunities to interact with global teams and develop your career in a high-technology company.

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).

Recruiter: Erin Hanson 
Job Family: Sales 

Job Grade: JG_10