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Field Service Engineer

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.

 

Building on over 80 years of experience, we employ approximately 1,900 professionals worldwide today. We are listed on the Nasdaq Helsinki stock exchange and our headquarters is located in Finland. 

 

Vaisala’s industry-leading weather observation technologies, instruments, and solutions lay the foundation for the Weather and Environment business area’s strategy, enabling our customers to improve their ability to measure and forecast weather and weather phenomena. The business area serves selected weather-dependent customers to whom accurate, real-time, uninterrupted, and reliable weather data is essential to run efficient operations.

 

Missions

We are looking for a Field Engineer to strengthen our Training, Maintenance and Repair Department.

 

The main mission of the Field Engineer is to work with customers in order to ensure all the necessary operations on the products (repair, maintenance, etc.). In this context, the engineer will train clients and partners. He can also work on systems in the workshop.

 

Your main missions will be as follows:

  • Train customers and distributors in the use of equipment, Lidar technology and its applications.
  • Install systems at customers and distributors
  • Receive, prepare (spare parts, tools, travel logistics), execute and close the services entrusted by the PCS manager: Customer training at the workshop and on site, Factory and on Site Acceptance  Test (FAT and SAT), on-site repairs, preventive maintenance, retrofits, upgrades, specific interventions
  • Up-to-date our information system such as but no limit to ERP  and Salesforce CRM following the services provided, as well as the Troubleshooting database
  • Enter and introduce monthly Service Level KPI
  • Collect and share customer and market information with Marketing & Sales department
  • Raise up product, process non-conformity, and ideas of improvements
  • Report the proof or your monthly travel expenses to your Manager.
  • Participate on request in cross-company projects, organization and structuring projects of the PCS Pole, more broadly of the Service Center, and projects to upgrade the skills of our distributors and partners

The satisfaction of our Customers is the priority of Customer Service. It is the fundamental objective of all our actions and the main element of the team.

 

You will be very mobile, sometimes up to 80% of the time, mainly in Europe, United States and Asia. Your missions in the field will require rigorous preparation of the means at your disposal.

When you return from your mission, you will have to write precise and complete reports so that they can be used by other departments of the company.

 

Profil

General engineer (if possible, with a specialization in optics or electronics), you have experience of at least 2 or 3 years, ideally in a similar position on complex systems or instrumentation in an international context.

You are motivated by the Customer Satisfaction, you like to travel and have intercultural skills.

 

KNOWLEDGE AND SKILLS

  • Optics, Electronics
  • IT, networks, Linux programming
  • General physics/engineering knowledge: mechanical & thermal
  • Manual skill, thoroughness and precision
  • Fluent in French and English required with the ability to write reports and conduct training.
  • Other languages will be appreciated (German, Spanish, Japanese, Chinese)

 

 

Soft skills

  • Maturity and professionalism
  • Excellent interpersonal skills
  • Autonomy
  • Dynamism
  • Editorial skills (French and English)
  • Respect for values, empathy
  • Ability to work at height
  • Ability to adapt to small company structure

Practical aspects

This position is to be filled immediately on a permanent contract and will be based in Saclay (91).

 

 

What we offer

Our innovative high-tech business provides opportunities for curious challenge-seekers to make a real difference. 

As a part of our global team you can contribute with science and technology to solve the big environmental and societal challenges of our time.


 

Apply now »