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Customer Experience Manager

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.

 

Building on over 80 years of experience, we employ approximately 1,900 professionals worldwide today. We are listed on the Nasdaq Helsinki stock exchange and our headquarters is located in Finland. 

 

 

We are looking for Customer Experience Manager to join our Life Cycle Services organization in Vaisala Industrial Measurements business area. You will be responsible to ensure Customer Experience on our services is outstanding. Currently, the Life Cycle Services organization delivers startup, training, calibration, maintenance and other expert services for Vaisala customers with operational service teams located around globe.

We have made a blueprint to improve Customer Experience, but are missing implementation hands. The role is practice-oriented and main duties will include Customer Experience monitoring and development and strengthening the Customer service culture in our operational service teams. The position is based at Vaisala headquarters in Vantaa, Finland. Customer Experience Manager will be part of the service development team.

 

The work will be done in close co-operation with relevant stakeholders.

Your key responsibilities include:        

  • Managing Customer Experience in Life Cycle Services
  • Maintain and develop Customer feedback processes and tools
  • Monitor and process Customer feedback together with operational service teams
  • Reinforce Customer-oriented thinking, Customer communication and Customer service culture in operational service teams
  • Maintain our service vision and coordinate development towards it
  • Act as a Customer Experience specialist in business and operational development projects

 

To be successful in this role, we're searching for a candidate with the following qualifications:

  • 2-5 years of change management experience
  • Good understanding of Customer Experience management
  • Service design experience is an asset
  • Excellent communication and presentation skills in English
  • Energetic can-do attitude

 

Interested? Send your application with CV and salary request by July 31st, 2021.

 

For more information, please contact Tuija Väisänen, Service Delivery Development Manager, tel. +358 50 505 9735, best available on Wednesday 30.6.2021 between 09.00 - 10.00 and on Thursday 1.7.2021 between 14.30 - 15.30.

 

What we offer

Our innovative high-tech business provides opportunities for curious challenge-seekers to make a real difference. 

As a part of our global team you can contribute with science and technology to solve the big environmental and societal challenges of our time.

 

 

Apply now »