Technical Support Specialist

We are looking for a Technical Support Specialist to join our Technical Support team at Vaisala headquarters in Vantaa Finland, other Vaisala office locations can be considered. Join us and be part of a dynamic team where growth, independence, and customer connection are at the core.

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong. 

Why join us?

• Take on a role where every day presents new challenges and opportunities for growth. Stay ahead in your field while developing your skills.
• Exercise your judgment to manage your cases independently, allowing you to tailor your approach to each customer’s needs.
• Build meaningful connections with customers, going beyond traditional tech support to become a trusted advisor.
• Leading performance, not location. Our culture is trust-based. We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us.

What's your role?

You will be part of our Technical Support team, which is at the core of creating a high-quality customer experience. Together with the team, you will have an excellent opportunity to help our customers with various technical questions related to our products and applications, providing support over the phone, in online meetings, and through email, as well as deliver end-user trainings. You will report to Service Manager.

• Provide second-line technical support to our global customers.
• Conduct customer trainings, primarily remotely but occasionally at customer sites in person.
• Actively contribute to and promote the use of best practices as well as strive for continual service improvement within the team.
• Ensure the level of service meets our key performance indicator targets.   
• Troubleshoot complex and difficult technical issues involving our software applications, our hardware, and our customers’ network infrastructure.
• Interact with the leading companies in the Life Sciences industry.

What will you bring?

• A bachelor’s degree in a technology-related field and at least one year of technical support experience, or equivalent combination of education and experience.
• A strong knowledge of computer IT principles including firewalls, SSL, Active Directory, DHCP, device management, remote server administration, services, etc.
• Familiarity, preferably in a GxP environment, with IT infrastructure, controlled environments, temperature and humidity measurement devices, and analog transmitters.
• Strong problem-solving skills with the self-motivation to research solutions independently.
• Excellent customer relationship management and presentation skills.
• Ability to identify and understand complex software configuration and implementation problems and assist with their resolution.
• Fluency in written and spoken English, knowledge of other languages seen as a plus.  

For additional information please contact Head of Technical Support, Pirita Härkisaari, pirita.harkisaari@vaisala.com. Please note that applications sent via email cannot be processed due to privacy reasons. The recruitment process consists of two meetings, including a discussion with the team members and a case assignment.

Ready to take every measure for the planet? Apply at the latest on November 8th, 2024 via the application form.