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Technical Support Specialist

We are looking for a Technical Support Specialist to work as a trusted and motivated specialist for our customers in our Industrial Measurements global technical support team. The position is located at Vaisala office in Vantaa (Finland) or in Bonn (Germany). 

 

Vaisala and our innovative measurement solutions have impact where it truly matters, helping to solve climate change and other global challenges of our time. We are a global leader in weather and industrial measurements, and our technologies can be found in demanding environments from hospitals, national parks and data centers to airports and wind farms all over the world even on Mars! If you want to work for a company that has a truly positive impact on our planet, you have come to the right place: https://youtu.be/2bomBw8bjs0

 

 

WHAT IS OUR OFFER FOR YOU?

  • The position is the next level opportunity for you to concentrate on customer interaction making experience enjoyable where it truly matters.
  • Sustainable financial performance: Vaisala’s financial performance is solid. We are a publicly listed company also with family ownership by the descendants of our founder Vilho Väisälä. From the start in 1930s to this day, Vaisala has remained an innovative company where curiosity and purpose to build a better planet drive us.
  • Whether it is weekly meetings or some shared activities, you can sense the good team spirit within the team. There is an open, supportive culture with willingness to help each other to succeed. 

At Vaisala, we rely on our courage, curiosity, and world-class expertise to stay ahead and make a difference. Committed to being a great place to grow for brilliant minds from diverse backgrounds, we work together to build an inclusive community where everyone is welcome and belongs as they are. All talents applying to join our community will be considered without regard to their background. Our trust-based culture is the home for purpose-driven people who are inspired by our shared values, innovations, and impact for a better, sustainable world. 

 

 

WHAT WILL YOU DO?

As a Technical Support Specialist, you will help our customers with various technical questions related to our products and applications, provide support over the phone and through email, as well as deliver end-user trainings mainly remotely.

 

  • Provide exceptional second line technical support to our global customers
  • Conduct both classroom and hands-on training courses
  • Actively contribute to and promote the use of best practice and continual service improvement within the team
  • Ensure the level of service hits the key performance indicator targets

 

 

WHAT DO WE EXPECT FROM YOU?

  • Fluent in English and in German
  • Metrology, IT infrastructure, process industry, automation, and application understanding
  • Strong problem-solving skills
  • Excellent customer relationship management and presentation skills

 

 

Leading performance, not location. Our culture is trust-based. We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us.
 

For additional information please contact Head of Technical Support Pirita Härkisaari, pirita.harkisaari@vaisala.com/ +358407626145 on January 27th between 10am-12pm or January 31st between 14-15.30 pm.

We will start scheduling interviews already during the application period, so please send your application as soon as possible if this opportunity resonate with you.


If you are interested, apply at the latest on 10th of February 2023 via the application form. 

 

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