Service Product Manager

We are looking for a Service Product Manager to join our Weather Energy and Environment Service Center team at Vaisala, headquarters in Vantaa, Finland.  

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong. 

Vaisala’s Weather, Energy and Environment business is launching new, productized service offerings to make services a core part of how we create customer value and drive growth. With offerings such as Vaisala Care, we are shifting from reactive support to proactive life cycle services that maximize uptime, measurement quality, and predictability for customers. Take a closer look at our services: Vaisala Care 

Why join us?

• Be part of a passionate and forward‑thinking Service Business team where you drive how we shape, scale, and deliver our global service offerings.
• Take full responsibility of a strategic service portfolio and see the direct impact of your work across product, operations, sales, and customer experience.
• Grow in a role that blends strategic thinking with hands‑on development, giving you the freedom to innovate and work closely with experts across the organization.
• Leading performance, not location. Our culture is trust-based. We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us. 

What's your role?

In this role, you join our Service Business team—a committed group of professionals with a passion for building impactful services. You will be responsible for the full end‑to‑end ownership of our Service Center offering, combining hands‑on productization with the development of the capabilities and processes needed to deliver it seamlessly. 

You define, develop, and manage the Service Center offering as a scalable product, defining compelling services, ensuring delivery readiness, elevating the service experience, and actively driving commercial success. This role bridges operational understanding with strong product and commercial thinking— enabling you to bring well-packaged, profitable services to market. You collaborate closely with product managers, engineers, sales, marketing, and service delivery teams to ensure that offering development and delivery execution stay fully aligned. You will report to the Head of Service Business.

Key Responsibilities: 

• Define and continuously develop the Service Center offering in a clear and compelling way, ensuring it is to buy and sell.
• Manage the full service lifecycle—from concept creation and development through launch, monitoring, and continuous improvement—to ensure the offering remains attractive, competitive and scalable.
• Build and maintain the service offering and development roadmap, aligning it with business priorities, customer needs, and operational capabilities.
• Lead service development initiatives by preparing business cases, prioritizing work, and managing project scope, timelines.
• Shape the commercial structure of the Service Center offering by defining bundles, descriptions, scope of work, pricing logic, and overall business model.
• Ensure commercial readiness by maintaining accurate offer data in CPQ, PIM, ERP, and other supporting systems, and by developing high‑quality sales and customer materials such as training content, datasheets, and FAQs.
• Provide sales teams with hands‑on support and enablement—offering guidance, training, and materials that empower them to sell Service Center solutions confidently and effectively.
• Define delivery requirements and standards, ensuring clear processes, SLAs, lead times, and end‑to‑end workflows that support efficient and consistent customer experience.
• Collaborate closely with Service Center managerial and operational teams to ensure strong alignment between the service design and real‑world delivery execution.
• Utilize market research, customer insights, and data analysis to validate value propositions, identify new opportunities, and ensure a strong product–market fit for the Service Center offering.

What will you bring?

• Strong understanding of product management(service), covering productization, commercialization, and full lifecycle management.
• Solid experience with service offerings, operations and processes, with the ability to translate expertise capabilities into scalable, customer‑friendly service products.
• A customer‑centric mindset that supports solving complex challenges and shaping meaningful service experiences.
• Demonstrated experience in developing and standardizing service processes.
• Comfortable working with tools such as CPQ, PIM, ERP, and Salesforce Service modules to support commercial and delivery readiness.
• Strong project management capabilities to plan, scope, and execute service development initiatives effectively.
• Analytical skills to turn data into insights that guide decision‑making and offering prioritization.
• Excellent communication skills, with the ability to influence and collaborate across teams and seniority levels and customers.
• A collaborative working style that enables smooth cross‑functional cooperation in a global environment.
• MSc in Business Technology, Engineering, or a related field — or equivalent practical experience that demonstrates strong capability in service, product, or technical domains.

Nice to Have

• Prior experience in service delivery, service center operations, or service engineering.
• Experience in agile product development and frameworks such as Lean, Kanban, or Scrum.
• Background in service design, rapid experimentation, or sprint‑based development methods.
• Understanding of commercial readiness activities such as sales enablement, go‑to‑market planning, or pricing model development.

For additional information please contact Head of Service Business, Santeri Sillanpää on April 2 between 12 - 13 or April 9 between 13 - 14 EET at +358 407051114 or via email at santeri.sillanpaa@vaisala.com. Please note that applications sent via email cannot be processed due to privacy reasons.  

Ready to take every measure for the planet? Apply at the latest on April 12, 2026 via the application form.