Service Offering Manager - Industrial Instruments

We are looking for a Service Offering Manager, Industrial Instruments to join our Vaisala Global Service Line unit at Vaisala, headquarters in Vantaa, Finland. Join a dynamic team of experts where you'll lead the global growth and innovation of Vaisala’s Industrial Instruments services—shaping high-impact solutions that truly meet customer needs.

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala is recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of over 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Why join us?

• Join us to create smart service solutions that drive customer success and business growth.
• Take a lead role in shaping global services as part of an innovative and collaborative leadership team.
• Leading performance, not location. Our culture is trust-based. We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us.

What's your role?

You will be part of our service line team of energetic and experienced professionals. You will have an excellent opportunity to drive the development, commercialization, and lifecycle management of service offerings and solutions for Vaisala’s Industrial Instruments globally. You will take business ownership, drive service growth, and track the performance of your own portfolio. You will serve as a member of the Vaisala Industrial Measurements Service Line Leadership Team, ensuring that customer needs are translated into innovative, high-value service offerings, support the growth and profitability of the business. In this role you will be working in close co-operation with sales, service delivery, marketing, product managers and R&D. You will report to Director, Service Line.

Key responsibilities:

1. Customer Engagement & Market Insights:

• Proactively engage with customers, partners, sales, and regional business development managers to understand and anticipate industry‑specific lifecycle service needs.
• Monitor competitors and offerings, including instrument companies, pure‑play resellers, and service providers, to maintain market awareness.
• Conduct market studies to identify trends, opportunities, and gaps in the current offering, supporting strategic decision‑making.
• Lead cross‑functional taskforces, driving pilot selling, go‑to‑market activities, solution tailoring for specific sales cases, and providing sales support for the own portfolio while championing customer‑centric service design through feedback, usage data, and field insights.

2. Offering Development & Stakeholder Management:

• Hold commercial responsibility for service offerings—including revenue build and offering profitability—and drive end‑to‑end development and launch of service solutions by translating customer demand and business objectives into profitable offerings.
• Lead GTM strategy, craft compelling marketing messaging, and enable regional sales teams through effective rollout and training.
• Partner with regional sales, service leaders, and business lines to build powerful sales plays, value propositions, and digital sales tools for service offerings.
• Align and collaborate with the Industrial Instruments Business Line to develop customer‑segment–based service offerings and articulate value‑selling argumentation, including creation of supporting material for sales, marketing, and customer interaction.
• Monitor results and manage performance with regional sales leaders and business line leaders, while setting prices for service offerings and driving intelligent pricing management from both global and market‑specific perspectives.
• Influence senior stakeholders on investment priorities, resourcing, and service commercialization pathways.
• Prepare and own the solution development plan in coordination with Business Units (BUs), Industrial Instruments Business Line (INDI BL), Marketing, and regional service delivery teams.
• Serve as a core member of the INDI BL Leadership Team, participate in INDI R&D projects (e.g., prepare business cases and represent service in Business Reviews), and oversee item maintenance for service offerings within scope.

What Will You Bring?

• 7+ years of proven experience in end‑to‑end service offering and portfolio management within a global, competitive B2B environment.
• Background in SaaS, DaaS, managed service agreements, and recurring revenue models, considered strong assets.
• Strong customer orientation with the ability to translate customer needs into impactful business and service solutions.
• Proven capability in developing business cases, conducting competitive analysis, and prioritizing service features based on customer and market needs.
• Experience in at least one core industry—HVAC, data center, semiconductor, or battery—is a significant advantage.
• Expertise in global pricing frameworks, including adapting to regional differences and applying value‑based pricing to drive profitability.
• A strategic thinker with strong project management and stakeholder coordination skills, able to operate effectively in fast‑paced, cross‑functional environments.
• Excellent communication skills, with the ability to manage complexity, align with executives, and enable commercial teams to position premium service value.
• Analytical mindset, capable of performing market studies and business case evaluations.
• Willingness and ability to travel internationally up to 30% of the time.
• Master’s degree in engineering, business, or a related field.
• Fluent in English, with additional languages considered an advantage.

For additional information please contact, the hiring manager, Director, Global Service Line, Jonatan Hongisto at +358 405118925. Time-slots to reach the hiring manager are Feb 4th between 12.00 - 13:00 and Feb 6th between 15.00 - 16.00(Eastern European Time). Please note that applications sent via email cannot be processed due to privacy reasons.

Ready to take every measure for the planet? Apply at the latest on Feb 18th, 2026, via the application form.