Service Manager, CRS

We are looking for a Service Manager to join our Calibration and Repair Service (CRS) team at Vaisala headquarters in Vantaa, Finland. Join us to lead a high-performing team and drive service excellence in a global environment.  

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.  

 
Why join us? 

• Be part of a dynamic team, driving service center operations across the world. 

• Lead a high-performing team of motivated professionals elevating their success to the next level. 

• Leading performance, not location. Our culture is trust-based. We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us.  

What's your role? 

You will be part of our Calibration and Repair Service (CRS) team, leading a professional team of eight. You will report to Service Center Manager.  

Your responsibilities include:  

• Manage the day-to-day operations of the Service Center's Service Coordinator team in line with business performance targets 

• Lead and develop Service Coordinators team competences, processes and tools together with stakeholders  

• Securing excellent customer and employee experience, operational quality and safety 

• Ensure that operational activities remain on time 

• Lead, motivate, coach and support the local team 

• Co-operation with other (CRS) service managers globally 

What will you bring? 

• Demonstrated excellent leadership, people skills, and proven success in operations management and development. 

• Preferably experienced in international operations and managing multi-cultural teams. 

• Proven experience as a Customer Service Manager or similar leadership role in customer service. 

• Experienced with ERP – and CRM-system, preferably SAP S/4 and Salesforce. 

• Excellent presentation and communications skills. 

• Business and/or technical degree. 

• Proficiency in English is a must, preferably also Finnish.  

For additional information please contact Service Center Manager, Jani Majanmaa, +358 44 2721 401 October 29th between 10-11, and November 5th between 9-10. Please note that applications sent via email cannot be processed due to privacy reasons.  

Ready to take every measure for the planet? Apply at the latest on November 10th, 2024 via the application form.