Field Service Team Lead

We are looking for a Field Service Team Lead to join our Field Service team at Vaisala headquarters in Vantaa, Finland, other Vaisala office locations can be considered. Join us to lead a motivated team, work with high-end products, and thrive in a supportive, growth-oriented environment.

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong. 

Why join us?

• You will have the opportunity to work with motivated and professional people within an organization that strongly supports personal growth and development.
• Be responsible for the success of your team by building a strong team environment and managing customers’ expectations.
• Work with high-end products, delivering excellence and innovation in a dynamic environment.
• Leading performance, not location. Our culture is trust-based. We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us.

What's your role?

In this role you will lead a team of talented engineers on all service-related matters within Continuous Monitoring System which includes recruitment, development, and supervision of calibration/installation engineers to achieve superior results in customer satisfaction. Our knowledgeable service team serves customers by installing, calibrating, trouble shooting, and training on Vaisala’s CMS products and software. You will report to Head of Field Service EMEA.

Your key responsibilities include:

• Lead a team of talented engineers and driving continuous improvement through best practices.
• Provide troubleshooting, repair support, advanced diagnostics, and perform system installations, expansions, upgrades, and validation (IQ/OQ).
• Develop positive relationships with customers and the service team, embodying Vaisala’s core values.
• Review calibration certificates, SQLite files, and provide feedback to Product Management.
• Support Project Managers with service quotes, proposals, and ensure timely, on-budget project completion.
• Train new service personnel.
• Travel up to 50% for customer support.

What will you bring?

• Bachelor's degree and/or related experience in Pharma/Med-Device and Project Management.
• Experience with remote resource management, accredited calibration labs, ISO 17025, GMP, and FDA-regulated environments is a plus.
• Knowledge of Quality Management Systems and cross-cultural management in diverse locations preferred.
• Solid customer service background, strong communication skills, and a positive, analytical approach to problem solving.
• Proficiency in English.
• Ability to travel internationally.

For additional information please contact Head of Field Service EMEA, Riikka Kangas-Heiska, riikka.kangas-heiska@vaisala.com. Please note that applications sent via email cannot be processed due to privacy reasons.

Ready to take every measure for the planet? Apply at the latest on November 22nd, 2024 via the application form.