Development Manager, Service Solutions

We are looking for a Development Manager, Service Solutions to join our commercial & strategy team in Life Cycle Services at Vaisala, headquarters in Vantaa, Finland. Join our team to play a pivotal role in driving sustainable business growth and enhancing customer retention by developing and managing innovative Service Agreement and Service Solution products.

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala is recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2025 study. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Why join us?

• We take every measure for the planet. Our technology and data play a vital role in understanding, mitigating, and adapting to climate change. We enable climate action from optimizing industrial processes to advancing the energy transition, predicting hurricanes and wildfires to monitoring road conditions.
• Numbers speak louder than words. The engagement (4.1/5) and leadership (4.0/5) indexes in our annual employee survey show that people like it here. Commitment to equality is a given, and we have zero gender-pay gap.
• When stakes are high. Our solutions provide the most accurate and reliable measurements around the globe and on Mars. 28% of us work in R&D creating science-based innovations that endure the extremes. To stay ahead of the game, we invest around 13 % of our net sales in research and development.
• Leading performance, not location. Our culture is trust-based. We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us.

What's your role?

You will be part of our commercial & strategy team of nine professionals. Together with the team, you will have the opportunity to develop and manage innovative Service Agreement and Service Solution products, drive sustainable business growth, and enhance customer retention. Additionally, you will contribute to influencing internal processes and capability development in selling, managing, and delivering service solutions to meet business demands. In this role you will be working in close co-operation with Sales, Marketing, other product managers and service delivery function heads. You will report to Head of Commercial & Strategy, Vaisala Life Cycle Services. Exciting details about our services can be found here! Services | Vaisala

• Product Development: Full development and lifecycle management of Service Agreement and Service Solution products.
• Business Growth: Collaborate with sales and marketing teams to promote products and achieve revenue targets.
• Market Analysis: Conduct market research to identify customer needs, market trends, and the competitive landscape. Use insights to inform product strategy and development.
• Customer Focus: Work with customers to understand their needs and ensure products deliver value. Gather and analyze customer feedback to continuously improve products.
• Cross-Functional Collaboration: Collaborate with service delivery, sales, marketing, and customer support teams to ensure successful product development and launch.
• Development in R&D Projects: Participate in certain R&D projects for developing and productizing services along with new product launches.

Key Performance Indicators (KPIs): The effectiveness of the Development Manager Service Solutions will be evaluated based on the following metrics:

• Service Solution Specific KPIs: Retention rate, attach rate, opportunity pipeline, number of new customers.
• Development Activities: Effective product launches, process renewal.
• Activity Metrics: Customer webinars and meetings, sales presentations, internal trainings.

What will you bring?

• Proven track record in product development and management.
• Excellent analytical, problem-solving, and decision-making skills with a business-driven mindset
• Strategic thinker with a passion for creating innovative service agreements
• Superior presentation and influencing skills
• Ability to work effectively in a fast-paced, multi-national, cross-functional team environment
• Proficiency in tools and software used by Product Managers and Service Designers
• Experience with software services, managed services, remote services, and integrated service solutions are highly valued
• Industrial application knowledge in areas such as life science, semiconductors, battery manufacturing, and building management is considered an asset
• Experience with the service contract agreement process and back-end delivery flow is advantageous
• Relevant educational background: BSc. or higher
• Ability to travel up to 20% of the time

For additional information, please contact the hiring manager Shan Gao, Head of Commercial & Strategy at +358 4580 90559. Time-slots to reach the hiring manager are Wednesday, April 16th between 13.00 - 14.00 hrs. and Wednesday, April 23rd between 9.00 - 10.00 am (Eastern European Time)  

Competitive Compensation:  € 61, 440 - € 92, 160 annually. Salary is determined by the education, experience, knowledge, skills, internal equity, and alignment with industry standards and local market factors.

Please note that applications sent via email cannot be processed due to privacy reasons.

Ready to take every measure for the planet? Apply at the latest on April 27th, 2025, via the application form.