Customer Care Specialist

We are looking for a Customer Care Specialist to join our Customer Frontline team at Vaisala headquarters in Vantaa, Finland. Join a global team dedicated to leading customer experience, where you'll help shape our ways of working and make a direct impact on how we serve customers worldwide. 

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.  

 
Why join us? 

• Be part of an ambitious journey – Join a global team working toward an industry-leading customer experience, with each team member playing a vital role in achieving our goals. 

• Drive meaningful change – Contribute to shaping the future of our customer frontline operations and help refine our ways of working to better serve customers worldwide. 

• Work with a diverse, dynamic team – Collaborate with an international team in Finland and the U.S., where continuous improvement and cross-cultural connections support our global customers in selected channels. 

• Leading performance, not location – Our culture is trust-based. We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us.  

What's your role? 

You will be part of our Customer Frontline team. Customer experience is one of the key focus areas for Vaisala. The team is located in Finland and United States, this position is at our HQ in Vantaa. We support all Vaisala customers globally and ensure that every single customer contact is looked after with high-quality service. As a Customer Care Specialist, you will take care of our global customers across multiple industries. As the primary interface with customers via phone, email, chat, and service tickets, you will play a critical role in our international team to support global customers in selected channels.  

Your responsibilities include: 

• Being an integral part of the team within a growing global organization. 

• Functioning in frontline role as primary interface with Vaisala customers; via phone, email, chat, and service cases. 

• Documenting customer interactions with accurate and detailed records in company CRM (Salesforce). 

• Collaborating with cross functional peers to exceed customer expectations and discover opportunities for improvement. 

• Providing feedback that will help shape the Customer Frontline department’s operations and further develop the customer experience.  

• Continuously learning about innovative products and services. 

• Working with various stakeholders throughout the organization and across the world. 

What will you bring? 

• Passion for customer satisfaction by actively listening to and comprehending customer needs, delivering effective solutions, and fostering strong relationships. 

• Experience as a direct point of contact in customer-focused roles, allowing for an understanding of customer expectations and needs. 

• Possesses the ability to work effectively both as part of a team and independently, adapting to different work styles and collaborating to achieve shared goals. 

• The desire to develop and grow, with an eagerness to learn new things. 

• Proficient in using Microsoft Office Suite and CRM tools, with additional experience in Salesforce being a plus. 

• Fluent in English, allowing for seamless communication with customers and colleagues. Fluency in Finnish is helpful, but not mandatory. Other language skills seen as a plus. 

For additional information please contact Service Manager, Customer Frontline Anu Ruokonen, +358 443421258 on November 22nd between 8-9, and November 29th between 8-9. Please note that applications sent via email cannot be processed due to privacy reasons. The recruitment process consists of two meetings, including a discussion with the team members and a case assignment. 

Ready to take every measure for the planet? Apply at the latest on December 4th, 2024 via the application form.