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Territory Service Engineer-Pennsylvania

Vaisala is a global technology leader and expert in weather, environmental, and industrial measurements and our solutions enable customers to find answers, remove doubt, and make smarter decisions.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet.  Curiosity, the desire to meet challenges and an extraordinary ability to innovate are Vaisala's core, both past and present. In line with our mission “Observations for a better world,” we continue our work to help find answers and take action for a sustainable future.  

 

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

 

Vaisala’s industry-leading weather observation technologies, instruments, and solutions lay the foundation for the Weather and Environment business area’s strategy, enabling our customers to improve their ability to measure and forecast weather and weather phenomena. The business area serves selected weather-dependent customers to whom accurate, real-time, uninterrupted, and reliable weather data is essential to run efficient operations.

 

 

Position Description:
We are currently searching for a Territory Service Engineer working in Pennsylvania and providing support to customers in the surrounding areas.  This person will manage all service delivery requirements within the designated territory in the Weather and Environment business area.  The Territory Service Engineer will analyze the customer requirements, install base within designated territory, decide, and execute action plans to provide the highest levels of customer satisfaction.  

 

 

Relocation: 
No relocation assistance is available for this position.
Work Authorization: 
U.S. Citizenship or Permanent Residency is required.
 

 

Your key responsibilities include:

  • Interpret customer requirements, and build, select and manage a subcontractor network within territory, which meets customer requirements.
    • Provide guidance during Sales process to decide and execute delivery plan for service activities for Weather Systems in the designated territory, including:
    • Site Surveys
    • Installations with subcontractors and in support of Vaisala owned stations
    • Customer Trainings
    • Site Acceptance Tests
    • Subcontractor partnership management within territory, including training and technical support to subcontractors.
    • Traveling on-site to support partners as needed
  • Provide expert consultation on customers’ weather systems
  • Recommend upgrades and service plans for outside sales to drive profitable growth within territory.
  • Provide advanced trouble-shooting and technical support for service partners and end customers assisting frontline and second line technical support specialists.
  • Customer training and product demonstrations as needed.
  • Ability to travel up to 65% of the time.

 


We are looking for someone who has:

  • Bachelor of Science degree in Engineering, Computer Science, Meteorology, or related field and at least 3-5 years of experience
  • Combination of advanced Technical certifications and equivalent experience, or other equivalent combination of education and experience
  • Ability to work independently with a focused direction while adding value and contributing to overall team performance.
  • Understanding of the necessity for communicating and exercising judgement when collaborating with other employees and organizations inside and outside of Vaisala (i.e. service partners).  
  • Demonstrated ability to interact professionally and work effectively with other employees, customers and suppliers.
  • Proven customer relationship management skills
  • Professional documentation skills 
  • Excellent communication and interpersonal skills
  • Excellent Oral and written English language skills
  • Advanced knowledge of electronics, mechanics, telecommunications, computer networking and/or RF technology, environmental or climatological disciplines
  • Science-based application knowledge for Weather business area (e.g., Road/Runway Weather Information Systems, Weather Radars, Thunderstorm/Lightning, etc.)

 

 

Please send your application including CV and salary request soon. We will close the application process when we have a suitable number of qualified candidates. 

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

 

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

 

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

 

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

 

EEO Is the Law Poster

 

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

 

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).

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