Field Technical Support Engineer

Vaisala is a global technology leader and expert in weather, environmental, and industrial measurements and our solutions enable customers to find answers, remove doubt, and make smarter decisions.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet.  Curiosity, the desire to meet challenges and an extraordinary ability to innovate are Vaisala's core, both past and present. In line with our mission “Observations for a better world,” we continue our work to help find answers and take action for a sustainable future.  

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products. 

Position Description:
We are currently searching for a Technical Support Engineer in our Louisville, Colorado or Woburn, Massachusetts office to join our Technical Support-Liquid and Power team. This position is hybrid and there will be expectations for working in the office as well as flexibility to work from home. The Technical Support Engineer will help our customers with various technical questions related to our products and applications, provide support over the phone, through email and online tools e.g., MS Teams and TeamViewer. The position also includes travel expectations up to 50% to customer sites to organize trainings on a regular basis.  

In this role, you’ll have the opportunity to:

• Provide exceptional second line technical support to our global customers
• Deliver high-class services at the customers’ sites
• Travel to customer sites to conduct trainings two weeks out of a month (up to 50% travel expectations / opportunity to travel to our headquarters in Helsinki, Finland)
• Actively contributing to and promoting the use of best practice and continual service improvement within the team
• Ensure the level of service hits the key performance indicator targets

We’re looking for people who have:

• Bachelor’s degree in Technology; or equivalent combination of education and experience
• Excellent customer relationship management and communication skills
• Metrology, process industry, automation, chemistry, and application understanding
• Hands on mechanical engineering experience 
• Strong problem-solving skills
• Good documentation skills
• Self-motivated and ability to work independently
• Ability to effectively communicate and present technical information

Please send your application including CV and salary request soon. We will close the application process when we have a suitable number of qualified candidates. ANTICIPATED SALARY RANGE: $70,000-85,000 annually. (Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).  Additionally, we offer our employees a competitive benefits package which is outlined below.

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

EEO Is the Law Poster

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).

Recruiter: Erin Hanson 
Job Family: Service 

Job Grade: 9