Customer Success Manager

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala is recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2025 study. Our team of over 2,400 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

We are looking for a Customer Success Manager to join our Vaisala Xweather Roads team for a hybrid position in our Louisville, Colorado office. You will join a team that primarily helps clients make targeted treatments and avoid unnecessary callouts by turning Wx Horizon insights into routine operational decisions.

In winter road operations, forecast accuracy and data surity is everything. Wx Horizon helps road agencies anticipate and mitigate changing conditions with hyper‑local pavement forecasts and live observations across your network. It delivers timely, accurate insights—72‑hour road weather forecasts, network‑wide situational awareness, and proactive alerts—to support planning, call‑outs, and on‑the‑ground decision‑making.  

What's your role?

• As part of our established CSM team, you’ll strengthen customer relationships to drive outcomes, retention, and loyalty. You’ll run the post‑sales lifecycle—onboarding, adoption, value, and renewal—using proven playbooks, collaborating cross‑functionally, managing risk, and contributing to continuous improvement.
• Define success, lead onboarding/adoption, and guide customers to outcomes.
• Maintain success plans and executive cadence aligned to metrics and initiatives.
• Deliver Xweather Roads education; run group and 1:1 trainings.
• Engage enterprise stakeholders (Director to C‑level); communicate value and manage risk.
• Advocate via structured feedback; inform product with data‑backed insights.
• Track health with CS tools; document improvements as part of our kaizen culture.
• Own renewals with Sales; mitigate churn and grow accounts through upsell/cross‑sell.
• Turn usage/outcome data into actionable recommendations that increase adoption.

Why join us? 

Working with us, you will be at the forefront of technology and represent the premier offering of weather data.  You will be working alongside some of the most brilliant minds in the industry. Our team is at the forefront of cutting-edge technology, and you will be right there with them. This is your chance to be a part of something big and make a real difference.  

What will you bring?

• Independent, self-starter and confident to go without pre-existing guidelines to new markets and customer segments   
• Ever learning and hungry for knowledge   
• Background in technology, SaaS or weather sales, enabling effective communication with key stakeholders from business leaders to software engineers and data scientists   
• Previous experience in the weather or SaaS (Software as a Service) industry is considered an asset, but not mandatory.    
• Some travel required for conferences and meetings   

ANTICIPATED SALARY RANGE: $80,000-$105,000 annually. (Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).  Additionally, we offer our employees a competitive benefits package which is outlined below. Please note that applications sent via email cannot be processed due to privacy reasons.

Ready to take every measure for the planet?  Apply at the latest on September 30th, 2025 via the application form. 

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!
 
What we offer:
Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.
 
To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.
 
 
EOE V/D
Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment.  All qualified applications will receive consideration for employment without regard to any legally protected status.
 
 
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.
 
If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).
 
Recruiter: Erin Hanson 
Job Family: Sales 
Job Grade: 8