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Technical Support Specialist

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.

 

Building on over 80 years of experience, we employ approximately 1,900 professionals worldwide today. We are listed on the Nasdaq Helsinki stock exchange and our headquarters is located in Finland. 

 

Vaisala’s industry-leading weather observation technologies, instruments, and solutions lay the foundation for the Weather and Environment business area’s strategy, enabling our customers to improve their ability to measure and forecast weather and weather phenomena. The business area serves selected weather-dependent customers to whom accurate, real-time, uninterrupted, and reliable weather data is essential to run efficient operations.

Position Description:
We are currently searching for a Technical Support Specialist in our Louisville, Colorado.  The primary role of the Technical Support Specialist is to undertake duties associated with Vaisala's Care Process aiming for resolving customers’ technical support requests. The successful candidate for this role will be vaccinated against COVID-19.

 

 

Your key responsibilities include:

  • Providing 2nd line technical support to customers as part of Care process.
  • Support of Vaisala Lightning Systems
  • Support of Vaisala Falls Servers
  • Supporting frontline teams and stepping into role if required.
  • Ownership and resolution of service requests and tasks.
  • Maintenance of Knowledge database.
  • Customer and internal training.
  • The work responsibilities require regular communication both internally in Vaisala and with customers. Extensive customer facing telephone and email communication methods are employed.

 


Qualifications:

  • Bachelor’s Degree or similar and at least 3 years of experience. 
  • Or equivalent combination of education and experience
  • Excellent customer relationship management skills.
  • Documentation skills.
  • Communication and interpersonal skills.
  • Excellent oral and written English language skills.
  • Vaisala product systems (utilizing support materials as necessary).
  • Ability to support several products from more than one product family, with specialism within focused area.
  • Excellent presentation, communication, and interpersonal skills.
  • Some level of knowledge or skill associated in any of the following disciplines:  electronics, mechanics, telecommunications, computer networking, environmental or climatological disciplines, and/ or dedicated customer service delivery.

 


Please send your application including CV and salary request soon. We will close the application process when we have a suitable number of qualified candidates. 

 


ANTICIPATED SALARY RANGE: $31-35 per hour. (Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data).  Additionally, we offer our employees a competitive benefits package which is outlined below.

We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

 

What we offer:

Our innovative high-tech business provides opportunities for curious challenge-seekers to make a real difference.  As a part of our global team you can contribute with science and technology to solve the big environmental and societal challenges of our time.

 

Vaisala offers a competitive benefits package including: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

 

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a personal work preference assessment and complete background check prior to an offer being extended.

 

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

 

EEO Is the Law Poster

 

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

 

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).


Nearest Major Market: Boulder
Nearest Secondary Market: Denver

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