Technical Support Specialist

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

We are looking for a Technical Support Specialist to work as a trusted and motivated member of our Industrial Measurements global technical support team. The position is to be located in our Boston, Massachusetts office; other Vaisala office locations can be considered. Join us and be part of a dynamic team where growth, independence, and customer connection are at the core. As a Technical Support Specialist, you will help our customers with various technical questions related to our products and applications, provide support over the phone and through email.

Why join us?

• Take on a role where every day presents new challenges and opportunities for growth. Stay ahead in your field while developing your skills.
• Exercise your judgment to manage your cases independently, allowing you to tailor your approach to each customer’s needs.
• Build meaningful connections with customers, going beyond traditional tech support to become a trusted advisor.
• Leading performance, not location. Our culture is trust-based. We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us.

What's your role?

You will be part of our Technical Support team, which is at the core of creating a high-quality customer experience. Together with the team, you will have an excellent opportunity to help our customers with various technical questions related to our products and applications, providing support over the phone, in online meetings, and through email, as well as deliver end-user trainings. You will report to Service Manager.

• Provide second-line technical support to our global customers.
• Actively contribute to and promote the use of best practices as well as strive for continual service improvement within the team.
• Ensure the level of service meets our key performance indicator targets.
• Troubleshoot complex and difficult technical issues involving our software applications, our hardware and customer applications.
• Conduct customer trainings, primarily remote.
• Interact with the leading companies in versatile industries.

What will you bring?

• A bachelor’s degree or higher in a technology-related field and at least one year of technical support experience, or equivalent combination of education and experience.
• Metrology, instrumentation, process industry and application understanding.
• Strong problem-solving skills with the self-motivation to research solutions independently.
• Excellent customer relationship management and presentation skills.
• Fluency in written and spoken English, other language skills are considered as a benefit

For additional information please contact Service Manager Aksu Paasisalo, aksu.paasisalo@vaisala.com. Please note that applications sent via email cannot be processed due to privacy reasons.

Ready to take every measure for the planet? Please apply soon via the application form. We will close the application process when we have a suitable number of qualified candidates.

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

EEO Is the Law Poster

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).