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Technical Support Specialist

Vaisala is a global technology leader and expert in weather, environmental, and industrial measurements and our solutions enable customers to find answers, remove doubt, and make smarter decisions.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet.  Curiosity, the desire to meet challenges and an extraordinary ability to innovate are Vaisala's core, both past and present. In line with our mission “Observations for a better world,” we continue our work to help find answers and take action for a sustainable future.  

 

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

 

Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products. 

 

 

Position Description:
We are looking for a Technical Support Specialist to work as a trusted and motivated member of our Continuous Monitoring Systems global technical support team. In this role, you will help our customers with various technical questions related to our products and applications, providing support over the phone, in online meetings, and through email, as well as deliver end-user trainings.  This position is in our Woburn, Massachusetts office and is a hybrid position.

 


Our Team:
We are a friendly, supportive, and dynamic team who is at the core of creating an exceptionally high-quality customer experience, something that is one of the key focus areas of Vaisala. We work with the leaders in the Life Sciences industry, assisting with their environmental continuous monitoring systems, helping them ensure the safety and availability of the pharmaceuticals and medical devices they produce, as well as helping them to stay in compliance with GxP practices and applicable governmental regulations. We are involved with our product design and improvement processes, assisting with everything from determining customer requirements for new and existing products to working with product engineering teams to analyze and troubleshoot product performance issues as they arise.

 


Relocation: 
No relocation assistance is available for this position.
Work Authorization: 
U.S. Citizenship or Permanent Residency is required.

 


In this role, you’ll have the opportunity to:

  • Provide world-class second-line technical support to our global customers.
  • Conduct customer trainings, primarily remotely but occasionally at customer sites in person.
  • Actively contribute to and promote the use of best practices as well as strive for continual service improvement within the team.
  • Ensure the level of service meets our key performance indicator targets.   
  • Troubleshoot complex and difficult technical issues involving our software applications, our hardware, and our customers’ network infrastructure.
  • Interact with the leading companies in the Life Sciences industry.

 


We’re looking for people who have:

  • A bachelor’s degree in a technology-related field of study and at least one year of technical support experience.
  • Or equivalent combination of education and experience
  • A strong knowledge of computer IT principles including firewalls, DHCP, device management, remote server administration, services, etc.
  • Familiarity, preferably in a GxP environment, with IT infrastructure, controlled environments, temperature and humidity measurement devices, and analog transmitters.
  • Strong problem-solving skills with the self-motivation to research solutions independently.
  • Excellent customer relationship management and presentation skills.
  • Ability to identify and understand complex software configuration and implementation problems and assist with their resolution.

 


Please send your application including CV and salary request soon. We will close the application process when we have a suitable number of qualified candidates. 
 

 

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

 

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

 

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

 

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

 

EEO Is the Law Poster

 

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

 

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).

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