Technical Support Engineer

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala is recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2025 study. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

We are currently searching for a Technical Support & Field Service Engineer to join our Technical Support – Liquid and Power team in our Burlington, Massachusetts office. This is a hybrid position with expectations for working both in the office and from home, including travel to customer sites.

In this role, you will help our customers with a wide range of technical questions related to Vaisala’s Liquid and Power products and applications, provide after-sales support over the phone, via email, and using online tools (e.g., Zoom, Salesforce), and regularly travel to customer sites to deliver trainings and field services.

You will play a key role in strengthening our Power and Liquid Measurements field service delivery capability in the AMER (North and South America) region and ensuring a high level of customer satisfaction.

In this role, you’ll have the opportunity to

• Provide exceptional second-line technical support to our Liquid and Power customers in the Americas via phone, email, and remote tools.
• Deliver high-class services at customer sites, including commissioning, maintenance, troubleshooting, training, and repairs.
• Travel to customer sites approximately two weeks per month (up to 50% travel), with the opportunity to travel to our headquarters in Helsinki, Finland for product training.
• Actively contribute to and promote best practices and continual service improvement within the Technical Support – Liquid and Power team.
• Ensure that service quality and responsiveness meet or exceed key performance indicator (KPI) targets.
• Collaborate closely with colleagues in Technical Support, Field Service, Sales, and Product Management to support customers with our entire portfolio, throughout the complete product lifecycle.

Your Key Responsibilities

Technical Support (Remote)

• Provide second-line technical support for Liquid and Power measurement instruments and systems to customers, partners, and internal stakeholders.
• Diagnose and resolve complex product and application issues, escalating to product specialists or R&D as needed.
• Advise customers on correct installation, configuration, operation, and maintenance.
• Use tools such as Zoom and TeamViewer to perform remote troubleshooting and training sessions.
• Document all cases, solutions, and learnings in the appropriate systems and contribute to internal knowledge base content.

Field Service & Training

• Perform on-site commissioning, inspections, maintenance, trainings, and repairs of Liquid and Power instruments and systems across the AMER region.
• Conduct structured troubleshooting and root-cause analysis in the field to ensure reliable system performance.
• Organize and deliver on-site customer training on products, applications, and best practices.
• Support lifecycle services such as upgrades, retrofits, and service contract deliveries in cooperation with the broader service and sales teams.

Continuous Improvement & Collaboration

• Actively contribute to team best practices and continual service improvement initiatives.
• Monitor service quality to ensure KPI targets are met or exceeded.
• Provide structured feedback from the field to Product Management, Quality, and R&D to support continuous improvement.
• Work closely with Sales, Partners, and Inside Sales on technical questions related to quotations and ongoing customer projects.

We’re looking for people who have

Education & Experience

• Bachelor's degree in technology (e.g., Electrical Engineering, Automation, Instrumentation, Mechanical Engineering, Chemistry) or an equivalent combination of education and experience.
• Experience in technical support, field service, or commissioning for industrial instrumentation, process, or automation environments.
• Hands-on mechanical engineering experience and comfort working with equipment in industrial environments.
• Understanding of metrology, process industry, automation, chemistry, and related applications.

Skills & Competencies

• Absolute compliance with relevant safety protocols and standards.
• Excellent customer relationship management and communication skills.
• Strong problem-solving skills and a structured, analytical approach to troubleshooting.
• Strong documentation skills (case notes, service reports, training materials).
• Ability to effectively communicate and present technical information to both technical and non-technical audiences.
• Self-motivated and able to work independently, while also collaborating effectively with local and global teams.
• Willingness and ability to travel up to 50% of the time (including potential international travel).
• Position may involve being exposed to loud noises, dangerous equipment, hazardous substances, and long periods of walking or standing.
• Position requires a valid passport and occasional international travel

What We Offer

• A role at the intersection of advanced measurement technology and critical customer applications in power and process industries.
• A unique combination of office-based technical support, remote troubleshooting, and hands-on field service and training.
• The opportunity to collaborate with experienced colleagues in Technical Support, Sales, Product Management, and R&D across regions.
• An international work environment with the possibility to travel to our Helsinki headquarters.
• A culture that values customer focus, safety, quality, work-life balance, and continuous improvement.

ANTICIPATED SALARY RANGE: $85,000-$105,000 annually with our performance bonus plan. Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.  Additionally, we offer our employees a competitive benefits package which is outlined below. Please note that applications sent via email cannot be processed due to privacy reasons.

Ready to take every measure for the planet? Apply at the latest on February 6th, 2026 via the application form.

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE V/D

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment.  All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).