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Service Manager, Customer Frontline

Vaisala is a global technology leader and expert in weather, environmental, and industrial measurements and our solutions enable customers to find answers, remove doubt, and make smarter decisions.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet.  Curiosity, the desire to meet challenges and an extraordinary ability to innovate are Vaisala's core, both past and present. In line with our mission “Observations for a better world,” we continue our work to help find answers and take action for a sustainable future.  

 

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

 

Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products. 

 

Vaisala and our innovative measurement solutions have impact where it truly matters, helping to solve climate change and other global challenges of our time. We are a global leader in weather and industrial measurements, and our technologies can be found in demanding environments from hospitals, national parks and data centers to airports and wind farms all over the world – even on Mars! If you want to work for a company that has a truly positive impact on our planet, you have come to the right place: https://youtu.be/2bomBw8bjs0 

 


Position Description:
We are searching for a Service Manager, Customer Frontline to join the journey at Vaisala in our Woburn, MA office.  This exciting position is a hybrid role-we believe in leading performance, not location. Our culture is trust-based. We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are important for us. This is the right role for a person who has enthusiasm to grow professionally to the next level in this area of expertise and confidence to influence and improve. If you have already dipped your toes into customer interface and are on a learning path, this might be a next great career opportunity for you!

 


Our Team:
Customer experience is one of the key focus areas for Vaisala. We are developing our operations by establishing a new Customer Frontline organization. It will support all Vaisala customers globally and ensures that every single customer contact is looked after with high-quality service. Join us and harness your expertise in modern customer service to build new ways of working in the customer frontline domain!  If you'd like to learn more, watch this video

 


Relocation: 
No relocation assistance is available for this position.
Work Authorization: 
U.S. Citizenship or Permanent Residency is required.

 


In this role, you’ll have the opportunity to:

  • Prepare for the next stages in customer service to meet current and future growth.
  • Concentrate on customer interaction making experience enjoyable where it truly matters.
  • Be a key person in this strategically important area by leading and participating in operative frontline work, and by developing a new organization aiming to provide premium customer service every time.
  • Be an important part of the experience is the digital self-service which not only improves the customer experience, but it also drives the scalability of our operations.
  • Contribute to a friendly, supportive, and dynamic environment where your proactivity can make a difference together with our fantastic international team and diverse stakeholders!

 

 

We’re looking for people who have:

  • Bachelor’s degree and 3-4 years of experience in a customer service role
  • Or equivalent combination of education and experience
  • Willingness to work hands-on at the same time when developing and leading operational frontline.
  • The ability to develop deep customer understanding, so some customer interface and CRM system experience is crucial.
  • Experience in digital channels and self-service portals, is a plus.

 


Please send your application including CV and salary request soon. We will close the application process when we have a suitable number of qualified candidates. 

 


At Vaisala, we rely on our courage, curiosity, and world-class expertise to stay ahead and make a difference. Committed to being a great place to grow for brilliant minds from diverse backgrounds, we work together to build an inclusive community where everyone is welcome and belongs as they are. All talents applying to join our community will be considered without regard to their background. Our trust-based culture is the home for purpose-driven people who are inspired by our shared values, innovations, and impact for a better, sustainable world.   We provide you an excellent chance for your professional and career development in the company where Engagement (4.14/5) and Leadership (4.16/5) Indexes in our annual employee survey are on an excellent level.  Looking for more reasons to join us?  Click here to see more about why Vaisala is a great career investment.  
 

 

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

 

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

 

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

 

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

 

EEO Is the Law Poster

 

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

 

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).

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