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Service Coodinator

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.


Building on over 80 years of experience, we employ approximately 1,900 professionals worldwide today. We are listed on the Nasdaq Helsinki stock exchange and our headquarters is located in Finland. 


Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products. 

Position Description:
We are currently searching for a highly motivated Service Coordinator in our Woburn (Boston), Massachusetts facility to work as part of the Coordinator team and handle customer deliveries.  The successful candidate for this role will be vaccinated against COVID-19.


Your key responsibilities include:

  • Issue Return Merchandise Authorization (RMAs) and handle customer inquiries via phone, email, etc.
  • Provide detailed information about the products and services offered to the customers.
  • Provide service in an efficient, courteous, professional manner
  • Receive customer equipment into a database
  • Enter Online Store orders into database
  • Reply to customers’ inquiries in accordance with agreed timelines
  • Create calibration and repair work orders
  • Request payment information from customers
  • Close RMAs and enter Sales Orders
  • Respond to customers inquiries via phone, email, and chat




  • High School Diploma and 3 years of experience. Or equivalent combination of education and experience. 
  • Bachelor's degree is preferred.
  • Excellent phone etiquette and ability to provide courteous, respectful, and professional communication with customers over the phone at all times
  • Experience working in a fast-paced, high-volume environment
  • Ability to work in a fast-paced, dynamic team environment with a "can do penchant" for meeting strict deadlines.
  • Excellent written communication skills.
  • Strong Organizational and Communication Skills, both written and verbal
  • Ability to work in a team with a positive attitude.
  • Ability to multitask.
  • Proficient in MS Office



Please send your application including CV and salary request soon. We will close the application process when we have a suitable number of qualified candidates. 

We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!


What we offer:

Our innovative high-tech business provides opportunities for curious challenge-seekers to make a real difference.  As a part of our global team you can contribute with science and technology to solve the big environmental and societal challenges of our time.


Vaisala offers a competitive benefits package including: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.


To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a personal work preference assessment and complete background check prior to an offer being extended.



Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.


EEO Is the Law Poster


Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.


If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).

Nearest Major Market: Boston

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