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Technical Support Specialist

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.

 

Building on over 80 years of experience, we employ approximately 1,900 professionals worldwide today. We are listed on the Nasdaq Helsinki stock exchange and our headquarters is located in Finland.

Position Description:
We are looking for a Technical Support Specialist to work as a trusted and motivated member of our Industrial Measurements global technical support team. The position is located at our office in Woburn, MA.  As a Technical Support Specialist, you will help our customers with various technical questions related to our products and applications, provide support over the phone and through email, as well as deliver end-user trainings.

 


Your key responsibilities include:

  • Providing exceptional second line technical support to our global customers
  • Conducting primarily remote customer training sessions with possible on-site customer training involving overnight travel
  • Actively contributing to and promoting the use of best practice and continual service improvement within the team
  • Ensuring the level of service hits the key performance indicator targets

 


Qualifications:

  • Strong knowledge of computer networking principles
  • BSc. or MSc. in Technology
  • Metrology, IT infrastructure, process industry, automation, and application understanding, preferably in a GxP environment
  • Strong problem-solving skills
  • Excellent customer relationship management and presentation skills
  • Self-motivated and ability to work independently
  • Fluent in English, other language


Please send your application including CV and salary request by September 27, 2021. 

We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

 

What we offer:

Our innovative high-tech business provides opportunities for curious challenge-seekers to make a real difference.  As a part of our global team you can contribute with science and technology to solve the big environmental and societal challenges of our time.

 

Vaisala offers a competitive benefits package including: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

 

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a personal work preference assessment and complete background check prior to an offer being extended.

 

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

 

EEO Is the Law Poster

 

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

 

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).


Nearest Major Market: Boston

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