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Lead Service Technician

Location: 

Boston, US

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong. 

 

Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

 

Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products. 

 

 

What's Your Role?

We are currently looking for a Lead Service Technician to join our team in Burlington, Massachusetts. The Lead Service Technician is the senior technical and operational role in the Service Center laboratory. The role leads the daily calibration workflow, provides deep metrology expertise and ensures controlled and compliant ways of working. This is a full-time, onsite role.

 

Key responsibilities:

  • Plan, manage, and balance the daily calibration workflow and schedule to ensure efficient, timely delivery. 

  • Support day-to-day laboratory operations and resolve operational issues that affect quality, capacity, customer commitments, or delivery. 

  • Perform and provide expert support for complex, non-standard, tailored, and accredited calibration work within the authorized scope. 

  • Analyze complex calibration data and provide technical decisions, guidance, and escalation support. 

  • Maintain controlled documentation, including work instructions, calibration methods, procedures, and related records. 

  • Ensure that agreed quality, safety, EHS, and laboratory practices are followed in daily operations, in partnership with the Team Leader. 

  • Lead onboarding, on-the-job training, competency development, and cross-training for Service Center personnel. 

  • Coach Service Operators and Service Technicians in technical methods, problem solving, quality practices, and effective ways of working. 

  • Coordinate with internal stakeholders to manage customer cases, technical escalations, and operational priorities. 

  • Drive continuous improvement of tools, methods, workflow, documentation, and Service Center practices. 

  • Contribute to the development, validation, and implementation of calibration methods and technical solutions. 

  • Support other Service Center tasks assigned by the employer. 

 

What will you bring?

  • Bachelor’s degree (preferably in tech or electronics), or equivalent experience in electronics, instrumentation, metrology, or a related field. 

  • Experience in calibration and technical service, including complex and accredited laboratory work. 

  • Metrology competence and a strong understanding of calibration methods, measurement uncertainty, quality systems, and traceability requirements. 

  • Proven ability to plan work, coordinate daily operations, and make sound technical decisions. 

  • Experience in training, coaching, and developing colleagues. 

  • Fluent written and spoken English. 

 

ANTICIPATED SALARY RANGE: $75,000 - $85,000 base salary with our annual performance bonus plan. Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below. We will close the application process when we have a suitable number of qualified candidates.   

 

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

 

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  

 

 

EOE Veteran/Disability

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment.  All qualified applications will receive consideration for employment without regard to any legally protected status.

 

 

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

 

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).


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