Giant Leap Trainee

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Are you ready to take a Giant Leap?

We’re looking for a Giant Leap Trainee – AI Support Automation Developer in our Burlington, Massachusetts office. This is a full-time, hybrid, paid internship role from June to August.

Giant Leap is a unique opportunity for you to be the project manager of your own project, with the support of your teammates and project supervisor. Every year, these projects are carefully selected by our leadership teams, meaning that you get to work on real-life questions that are important for us as a company.

We invest in your growth with training sessions throughout the summer. Along with lessons from your own field and work life in general, you have a chance to learn, for instance, presentation skills, project management and problem solving. Connections built with fellow Giant Leapers, Vaisala’s brilliant experts and our leadership form an invaluable network for your career. Many of our former Giant Leapers have also gone on to build impressive careers at Vaisala after the program.

We’re building and refining an AI-powered technical support assistant that helps our customers get faster, more accurate answers to complex support questions. Your mission is to help train and improve our AI tool (Taika) so that it can understand Vaisala’s products, interpret support cases, and provide high-quality, explainable responses. By doing this, you will help reduce manual case work, increase the speed and consistency of responses, and free our support experts to focus on the most challenging problems.

A key focus of this role is training the AI to assist our Customer Care team in handling basic Tier 1 technical cases. You will help ensure that common, well-understood issues can be resolved quickly and accurately with AI-augmented assistance, while more complex cases are efficiently escalated appropriately. You will work with our Digital Excellence team, contributing to the integration of AI into our Salesforce CRM and, potentially, other internal tools and platforms.

What will your summer look like?

You will:

• Work with our Technical Support, Customer Care, Digital Excellence teams to understand how customers interact with support today and identify high-impact opportunities to automate or augment these workflows with AI.
• Help train, and iteratively improve Taika’s behavior for support use cases, including:
  • Curating and structuring training data from historical Tier 1 tickets, FAQs, knowledge bases, and product documentation.
  • Defining intents, entities, and taxonomies specifically for basic Tier 1 technical cases (e.g., configuration questions, common error patterns, standard troubleshooting steps).
  • Evaluating and refining prompts, retrieval strategies, and response patterns to improve accuracy, safety, and explainability.
• Exposure to the backend for Taika, including:
  • Have basic knowledge of RESTful APIs that communicate between our CRM, internal services, and the AI components.
  • Working with logging, monitoring, and feedback loops so that AI responses can be audited, evaluated, and continuously improved.
• Contribute to integrating AI capabilities into Salesforce CRM workflows (and potentially other platforms), such as:
  • Drafting Tier 1 case responses, suggested next steps, and troubleshooting flows for Customer Care agents.
  • Auto-summarizing cases, extracting key entities, and recommending knowledge articles.
  • Exploring UI/UX improvements that make AI assistance easy and safe for agents to use within their daily tools.
• Participate in service scrums (stand-ups, sprint planning, reviews, retrospectives) with the Digital Excellence team and other stakeholders, practicing modern agile ways of working.
• Collaborate closely with Customer Care and technical support experts to validate AI outputs, gather feedback, and iteratively tune the system so that it truly helps them in their day-to-day work.
• Document your designs, experiments, and learnings so that future teams can build on your work and extend the AI assistant into new domains and tools.

What kind of skillset are we looking for?

Technical skills (you do not need all, but several of these):

• Familiarity with backend development and web APIs (e.g., Python, Node.js, or similar) and an interest in learning how AI systems integrate into production environments.
• Understanding of modern AI / machine learning concepts, especially:
• Large Language Models (LLMs) and prompt engineering.
• Retrieval-augmented generation (RAG) or similar patterns that combine search with AI responses.
• Evaluation of AI outputs (accuracy, relevance, safety, and explainability).
• Exposure (coursework or projects) with data processing and analysis: cleaning data, working with text corpora, or building basic pipelines.
• Comfort working with APIs and integrations, such as REST endpoints, webhooks, or SDKs that connect different systems together.
• Interest or experience with CRM systems, ideally Salesforce, or motivation to quickly learn how CRM platforms structure data, workflows, and automations.
• Basic understanding of databases (SQL or NoSQL) and how application backends store and retrieve information.

Ways of working and collaboration:

• Ability to work as part of a scrum / agile team: breaking work into increments, participating in ceremonies, and delivering iteratively.
• Strong communication skills, especially when working with both technical and non-technical stakeholders (Customer Care agents, product experts, developers, and leaders).
• Curiosity and a practical mindset: you enjoy experimenting, measuring results, learning from failures, and improving the solution step by step.
• Attention to detail and a sense of responsibility when working with customer-facing content and sensitive data.

Success looks like:

• Our AI support assistant can reliably interpret common Tier 1 technical support questions and produce high-confidence, explainable recommendations quickly enough to be useful in real time.
• Customer Care agents can use AI within Salesforce CRM to handle a significant share of basic Tier 1 cases more efficiently, while complex issues are clearly identified and escalated.
• Support teams see a reduction in repetitive manual work (such as drafting routine responses or searching for known solutions) and can focus more on complex cases and customer relationships.
• The patterns, integrations, and best practices you help create become a reusable foundation for expanding AI capabilities into other tools, teams, and use cases at Vaisala.

If you’re excited about applying AI to real-world technical support challenges, learning how modern AI systems are built and integrated, and working with agile teams to deliver tangible value, this Giant Leap could be yours.

Are you ready to take a Giant Leap? Please apply by April 17th, 2026, and include your resume. 

ANTICIPATED HOURLY RANGE: $24-31 hourly (dependent on education level). We’d also love to hear what inspired you to apply for this role and to Vaisala in a brief cover letter. Please note that applications sent via email cannot be processed due to privacy reasons. We are not able to provide support in relocation or work permit-related matters for this temporary position.

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

What we offer:

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE V/D

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment.  All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).

Recruiter: Erin Hanson 
Job Family: Administration 
Job Grade: JG_V