Field Service Project Delivery Manager

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Vaisala is recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2025 study. Our team of over 2,400 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

The Field Service Project Delivery Manager role is a leadership role within the Life Cycle Services (LSE) team accountable for driving the strategy, performance, and growth of Vaisala’s Industrial Measurements project and system services business across the Americas. This role owns the execution of the project management and field services operations to ensure the profitable project and system business for Vaisala’s Industrial Measurement’s offerings with the high customer satisfaction and industry-leading customer experience. This is a hybrid role in our Burlington, Massachusetts office.

As a key member of the regional project and system business, this individual acts as a partner to Sales and our Business Lines to shape and execute regional go-to-market business strategy and deliver high-quality services and create stronger customer relationships. This role balances short-term operational delivery with long-term capability building ensuring Vaisala is positioned to scale service in alignment with ambitions. 

What is my role?

Strategic Ownership & Business Alignment 

• Own and execute the services operations for project and system delivery services in the AMER region. 

• Align service operations with the region’s commercial targets and customer requirements to deliver world-class customer experience and satisfaction. 

• Represent AMER in global service forums, ensuring the region’s voice is reflected in global standards, tools, and priorities for project and system delivery. 

• Champion service innovation through market intelligence, customer feedback, and competitive benchmarking. 

Service Delivery & Operational Excellence 

• Ensure high-quality execution of project management, system delivery (mapping, installation, validation etc.) services both remotely and on site. 

• In Latin America, manage resources for the on-site calibration and technical support delivery. 

• Lead continuous improvement initiatives to increase service quality, speed, and efficiency across all delivery channels. 

• Monitor and act on performance metrics such as on-time delivery, utilization, and customer satisfaction. 

• Optimize resource planning, capacity utilization, and process effectiveness to support profitable growth. 

Leadership & Capability Building 

• Manage the team with a clear sense of purpose and accountability. 

• Build a scalable service team through talent development, succession planning, and effective team structures. 

• Foster a culture of continuous learning, innovation, and cross-functional collaboration. 

• Ensure the development of key competencies and technical expertise within the team. 

Financial & Performance Accountability 

• Own the regional project and system services P&L, with accountability for service cost management, profitability, and margin improvement. 

• Track, report, and improve upon key financial and operational indicators to ensure business sustainability and value contribution. 

• Identify and implement cost-saving and productivity initiatives without compromising quality or customer experience. 

Key Competencies and Skills 

• Strategic and Commercial Acumen 

• Operational Leadership and Process Optimization 

• Customer-Centric Thinking and Relationship Building 

• Change Management and Transformation Capability 

• Financial Literacy and Business Performance Management 

• Cross-Functional Collaboration and Communication 

• People Leadership and Team Development 

• Digital Fluency and Service Innovation Mindset 

What will you bring?

• Bachelor’s degree in engineering, Industrial Technology, or a related field (Master’s degree or MBA preferred). 

• 7+ years of experience in a technical services leadership role, ideally within a project delivery organization in a global industrial or high-tech environment. 

• Proven track record of managing regional teams and service operations with P&L responsibility. 

• Strong stakeholder management skills and experience navigating complex matrix organizations. 

• Willingness to travel across the AMER region (~25%).

ANTICIPATED SALARY RANGE: $100,000-$125,000 annually with a performance bonus plan. Salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Additionally, we offer our employees a competitive benefits package which is outlined below. Please note that applications sent via email cannot be processed due to privacy reasons.

Ready to take every measure for the planet? Apply at the latest on October 31st, 2025 via the application form.

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE V/D

Vaisala is proud to be an Equal Opportunity Employer and is committed to providing equal employment opportunity for all persons in all facets of employment.  All qualified applications will receive consideration for employment without regard to any legally protected status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).