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Customer Support Representative

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.

 

Building on over 80 years of experience, we employ approximately 1,900 professionals worldwide today. We are listed on the Nasdaq Helsinki stock exchange and our headquarters is located in Finland. 

 

Industrial Measurements business area serves a wide range of industries and applications ranging from pharmaceutical to food industries, and from warehouses to power transformers. It offers a broad range of accurate and reliable measurement instruments based on the cutting-edge technology to help our customers optimize their processes, improve efficiency, minimize energy consumption, and ensure the high quality of their end-products. 

Position Description:
We are currently searching for a Customer Support Representative in our Woburn, Massachusetts office.  As a Customer Support Representative, you will be responsible for having an in-depth knowledge of Company products and services in order to effectively manage all customer phone calls correctly.  With the ability to effectively communicate and understand the needs and wants of the customer, the Customer Support Representative will ensure solid communication to ensure the customer’s complete satisfaction.

 


Your key responsibilities include:

  • Support sales to meet sales targets quarterly and yearly including entry of sales orders, tracking customer deliveries, providing quotations, and other duties as required to support the sales.
  • Work with Sales, Accounting, Shipping and other departments internally to solve Customer issues 
  • Assisting in customer pricing, orders, and general information.
  • Overcomes technical and business objections of prospective customers.
  • Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained.
  • Estimates date of delivery to customer, based on knowledge of company production and delivery schedules.
  • Builds and maintains customer relationships.
  • Prepares reports of business transactions.
  • Enters new customer data and other sales data for current customers into computer database.
  • Works with outside sales representatives to keep account activities and literature up to date.
  • Investigates and resolves customer problems.
  • Assist with customer documentation and vendor forms
  • Collections of bad debt with customers

 


Qualifications:

  • Associates degree in business and 3-5 years of experience
  • Or equivalent combination of education and experience
  • Strong attention to detail and organization skills 
  • Excellent time management and multi-tasking 
  • Be able to work in fast-past, high volume capacity 
  • Maintain positive professional attitude at all times 
  • Experience in MS office- word, excel, outlook, power-point 
  • CRM/EBS experience desired 
  • Must be flexible, self-motivated, have a take charge attitude and prioritize tasks from a variety of supervisors
  • Customer focused

 


Please send your application including CV and salary request soon. We will close the application process when we have a suitable number of qualified candidates. 

We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

 

What we offer:

Our innovative high-tech business provides opportunities for curious challenge-seekers to make a real difference.  As a part of our global team you can contribute with science and technology to solve the big environmental and societal challenges of our time.

 

Vaisala offers a competitive benefits package including: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

 

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a personal work preference assessment and complete background check prior to an offer being extended.

 

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

 

EEO Is the Law Poster

 

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

 

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).


Nearest Major Market: Boston

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