Customer Success Specialist

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.  

We are looking for a team member to join our organization as a Customer Success Specialist at Vaisala Inc. located in Burlington, MA. You will join a growing team whose focus is to provide solutions to customers in a variety of industries and applications.  

Why join us?  

• You will play a critical role in a collaborative environment supporting customers in a variety of high-tech industries. 
• Vaisala is a premium manufacturer of sensing technology that our customers use to drive industry and the planet forward. 
• Vaisala offers excellent work/life balance while maintaining a culture of developing its employees to grow professionally. 
• We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us. This role will start full time in person during the training period but will transition to hybrid from there. 

 
What’s Your Role? 

The Customer Success Specialist ensures our customers achieve their desired outcomes while using our products and services. The target is to build long-term relationships, ensure customer satisfaction and drive growth by identifying opportunities for upselling and cross-selling.  Together with the team, you will have an excellent opportunity to directly impact service renewal business and provide solutions to a variety of customer needs. In this role you will be working in close co-operation with inside sales, service delivery, and Customer Frontline teams to drive revenue growth and gain global industry expertise.  

• Onboarding of selected Vaisala customers 
• Scheduling frequent meetings with customers to ensure their satisfaction and strengthening the relationship. 
• Mastering the process and sale of agreement renewals 
• Maintaining the calibration plans for our customers. 
• Identifying and generating opportunities for Vaisala sales teams 
• Create, assign and coordinate tasks to the organization based on the customer needs. 
• Gathering and sharing feedback from the customers to stakeholders within the organization 
• Ensuring the accuracy of the customer and installed base data. 
• Input customer data and daily activity utilizing CRM tools .

  
What will you bring? 

• Empathy: A genuine desire to help customers and a passion for delivering exceptional service. 
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely. 
• Strong negotiation, interpersonal, analytical, and problem-solving skills 
• Effective time management and organization skills; ability to prioritize tasks.  
• Customer focus with the ability to communicate service features and benefits. 
• Ability to learn market, product, and application knowledge. 
• Ability to interpret technical documentation. 
• Act with integrity, aligned with Vaisala values. 
• Collaborative mindset with the ability to work effectively across different teams and departments. 
• Proficiency in CRM software (Salesforce, SAP, SAC preferred) and Microsoft Office Suite, basic knowledge of core business processes.  
• Ability to fluently communicate in English with additional language skills being a plus. 
• Previous experience in similar roles is preferred, but not mandatory. 

Ready to take every measure for the planet? Apply at the latest on November 30th, 2024 via the application form. Pease note that applications sent via email cannot be processed due to privacy reasons. The recruitment process consists of 2 or 3 meetings, including a discussion with the team members. Please send your application including CV and salary request soon. We will close the application process when we have a suitable number of qualified candidates. 

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

EEO Is the Law Poster

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).