Customer Care Specialist

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong. 

We are currently building up a new Customer Frontline department to care for our global customers at Vaisala.  The team is located in Helsinki, Finland and Boston, MA, United States.  Our mission is to provide world-class customer experience to all our global customers.  We seek to simplify the customer experience by offering a single contact point and assigning the appropriate Vaisala expert to find a solution.  Customers are the center of our operations, and our success is measured through customer satisfaction and the quality of our service. We are now looking for a Customer Care Specialist to care for our global customers across multiple industries for a hybrid in-office schedule.

In this role you will have the opportunity to: 

• Be an integral part of a newly established department within a growing global organization
• Function in frontline role as primary interface with Vaisala customers; via phone, email,chat,and service tickets
• Document customer interactions with accurate and detailed records in company CRM (Salesforce)
• Collaborate with cross functional peers to exceed customer expectations and discover opportunities for improvement
• Provide feedback that will help shape the Customer Frontline department’s operationsand furtherdevelop the customer experience
• Continuously learn about innovative products and services
• Work with various stakeholders throughout the organization and across the world

We’re looking for people who have: 

• High school diploma and 1-3 years of experience as direct point of contact in customer centric role
• Passion about the customer experience; possessing the ability to identify customer needs and discover ideal customer solutions
• Bilingual in Spanish desired, not required
• Willingness and ability to work both as core member of a team and independently
• Excellent communication, muti-tasking,prioritization,and time management skills
• The desire to develop and grow, with an eagerness to learn new things
• Theflexibility to seamlessly adapt in anever-changing environment
• A great deal of personal integrity – making decisions in line with Vaisala’s core values
• High level of comfort communicating with customers through telephonic and digital channels
• Ability to simultaneously navigate and learn multiple systems and programs
• Competency with Microsoft Office Suite and CRM tools – Salesforce knowledge is a plus

Ready to take every measure for the climate? Apply at the latest on February 24th, 2025, via the application form.

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.  We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference!

What we offer:

Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.

To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.  As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.

EOE AA M/F/V/D

Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.

EEO Is the Law Poster

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.

If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at ushr@vaisala.com. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).