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Technical Support Specialist

Our Vaisala solutions contribute to societies and people’s lives in over 150 countries – and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world.

 

Building on over 80 years of experience, we employ approximately 1,900 professionals worldwide today. We are listed on the Nasdaq Helsinki stock exchange and our headquarters is located in Finland.

 

 

 

Technical Support Specialist

We are looking for a Technical Support Specialist to work as a trusted and motivated specialist for our customers in our Industrial Measurements global technical support team. The position is located at Vaisala office in Bonn, Germany.

 

As a Technical Support Specialist, you will help our customers with various technical questions related to our products and applications, provide support over the phone and through email, as well as deliver end-user trainings mainly remotely.

 

Your key responsibilities include

  • Providing exceptional second line technical support to our global customers
  • Conducting both classroom and hands-on training courses
  • Actively contributing to and promoting the use of best practice and continual service improvement within the team
  • Ensuring the level of service hits the key performance indicator targets

 

Who we are looking for

To be successful in this role, we´re searching for a candidate with the following qualifications:

  • BSc. or MSc. in Technology
  • Metrology, IT infrastructure, process industry, automation, and application understanding
  • Strong problem-solving skills
  • Experience in a technical professional role is a plus, but not mandatory
  • Excellent customer relationship management and presentation skills
  • Self-motivated and ability to work independently
  • Fluent in English and in German, other language skills are considered as a benefit

 

 

Interested? Please submit your online application with CV by August 27th, 2021.

 

What we offer

Our innovative high-tech business provides opportunities for curious challenge-seekers to make a real difference. 

As a part of our global team you can contribute with science and technology to solve the big environmental and societal challenges of our time.

 

 

Apply now »