Inside Sales and Service Engineer

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

• As a key member of the inside sales team, you will be the first point of contact for many customers, outside sales and partners in China, supporting both product sales and service business (e.g. service quotes, repairs, calibrations and contracts). In this role, you will manage and support the full lead‑to‑order process, including pre‑sales technical support, quoting, service‑related inquiries and ecommerce support.
• This position offers an excellent opportunity to learn Vaisala’s products, service portfolio, customer base and related industries, and to grow toward a more senior service or commercial role in the future.
• 作为内部销售与服务团队的一员，您将成为中国区众多客户、外部销售和合作伙伴的第一联络人，同时支持产品销售和服务业务（如服务报价、维修、校准、服务合同等）。您将负责从商机到订单的全过程支持，包括售前技术支持、报价、服务相关咨询以及电商支持。
• 该职位将为您提供深入了解Vaisala产品、服务、客户群及相关行业的机会，并为您今后向更高级别的服务或商务岗位发展打下良好基础。

• Key Responsibilities / 主要职责
• Identify, qualify and handle customer inquiries (product and service) from various lead sources
• Prepare quotations and proposals using Salesforce CPQ for both product and service orders, supporting partners and outside sales
• Process sales and service orders in CRM/ERP systems; ensure data accuracy and compliance with internal standards
• Implement and follow pricing and discount policies for products and services
• Coordinate demo units and service cases (e.g. repair, calibration, replacement) and monitor status until completion
• Provide product and application support via online/offline meetings, phone, email and chat; recommend appropriate product and service solutions
• Support handling of delivery issues, claims and customer complaints together with service and operations teams
• Conduct outbound activities as needed to develop new leads, upsell service offerings and identify cross‑selling opportunities
• Support webinars, marketing campaigns and creation of basic sales/service materials
• Participate in sales meetings and customer requirement discussions; travel with outside sales when needed to support presentations, trade shows and key customer visits
• Perform other tasks assigned by the manager
• 确认、筛选并处理来自各种商机渠道的客户咨询（包括产品和服务）
• 使用 Salesforce CPQ 等工具，为产品及服务订单制作报价与方案，支持合作伙伴及外部销售
• 在 CRM/ERP 系统中处理销售与服务订单，确保数据准确并符合公司规范
• 执行并遵循产品与服务的定价及折扣政策
• 负责样机及服务案例（如维修、校准、更换）的协调与跟进，直至完成
• 通过线上/线下会议、电话、邮件和聊天工具提供产品及应用支持，为客户推荐合适的产品与服务解决方案
• 与服务及运营团队协作，协助处理交付问题、索赔及客户投诉
• 根据业务需要，开展对外业务拓展活动，挖掘新商机，并推动服务业务的追加销售与交叉销售
• 支持网络研讨会、营销活动及基础销售/服务资料的制作
• 参加销售会议和客户需求讨论，并根据需要与外部销售团队出差，支持演示、展会和重点客户拜访
• 完成经理交办的其他工作

• Key Competencies / 关键能力要求
• Strong time management and organizational skills; able to prioritize tasks in a fast‑paced environment
• Ability to manage multiple customer cases (including service issues) simultaneously and follow through to closure
• Customer‑centric mindset with strong communication skills; able to clearly explain Vaisala products and service value
• Quick learner with the ability to build solid understanding of market, products, applications and service offering
• Able to read and understand technical documentation; mechanical, electrical or automation background is a plus
• Problem‑solving attitude, especially for delivery issues, basic claims and service cases
• Acts with integrity and teamwork spirit, consistent with Vaisala values
• Proficient in Microsoft Office; experience with CRM / CPQ / ERP tools (e.g. Salesforce, CPQ, SAP) is a strong plus
• Good command of English listening, speaking, reading and writing
• 较强的时间管理和组织能力，能在快节奏环境中合理安排优先级
• 能够同时处理多个客户案例（包括服务问题），并持续跟进直至解决
• 以客户为中心，具备良好的沟通能力，能够清晰表达Vaisala产品和服务的价值
• 学习能力强，愿意并能够快速掌握市场、产品、应用及服务组合相关知识
• 能理解技术文档，有机械、电气或自动化背景者优先
• 具备解决问题的思维方式，尤其是在交付问题、基本索赔和服务案例方面
• 为人诚信，有团队合作精神，与维萨拉价值观保持一致
• 熟练使用 Microsoft Office；有 CRM/CPQ/ERP 系统（如 Salesforce、CPQ、SAP）经验者优先
• 良好的英语听说读写能力

• Educational Requirements / 学历要求
• Bachelor’s degree or above in engineering, technology or related discipline, or equivalent relevant industry experience
• 工程或技术相关专业本科及以上学历，或具备同等相关行业经验者优先

• Required Work Experience / 工作经验要求
• Prior experience in technical sales, inside sales, customer support or service coordination is preferred
• Experience with repair/calibration service, after‑sales support or handling customer claims is a plus
• 具有技术销售、内部销售、客户支持或服务协调工作经验者优先
• 有维修/校准服务、售后支持或客户投诉处理经验者更佳